HML CUSTOMER PORTAL
Access our online customer portal, HML Connect, for owners and residents.
HML Connect is designed to significantly enhance our service delivery by giving our customers better access to information, providing new and effective ways of communication, and offering greater transparency in respect of what we do for you and your development.
If you are already registered to HML Connect, you can access your account here.
A ONE STOP SHOP
GREATER CONNECTIVITY AND COMMUNICATION
With HML Connect, customers can view enquiries raised and track progress in real time. This is achieved through the portal’s intuitive and easy-to-navigate dashboard, at the click of a few buttons.
The portal is a hub of transparent information relating to your development, such as key building and leasehold documents, which are stored in one place, making it easy to retrieve safely and on demand. You never have to worry about your information being visible to anybody else.
Directors also have enhanced access to information, and a dedicated communication platform to assist you and your Property Manager to quickly and efficiently agree on solutions.
HML Connect provides greater connectivity within residential communities, through an online resident’s forum. Here, you can contribute to discussions and share your views with other residents on topics that relate to your block.
INFORMATION AT YOUR FINGERTIPS
MY PROPERTY
Information specific to your property and our services. View key building and leasehold documents safely and receive guidance on subletting, engaging contractors for work and selling your home.
REQUEST
Report any specific issues that you may have quickly using the ‘Request’ function. You can track open requests that you and other residents have raised and see when they have been resolved.
COMMUNICATION
HML Connect instantly opens up a seamless and efficient way to receive updates and communicate digitally between Property Managers, owners, leaseholders, tenants and contractors alike, with ease and speed.
FINANCE
This is for owners only. Have secure access to the latest budget, service charge account information and how to make payment.
MY COMMUNITY
Get advice on being a good neighbour or how to deal with antisocial behaviour. You can even raise posts for discussion with your neighbours.
GET IN TOUCH
Find details of your Property Management team and how to contact them. There is also the opportunity to provide feedback.
IMPROVING EFFICIENCIES WITH THE HML CONNECT APP
As your property management agent, we are continuously striving to improve the way in which HML operates and how we communicate with our 85,000+ leaseholders. HML Connect enhances our service provision and makes communication much simpler and more time-efficient for all.
In today’s increasingly digital world, staying connected and informed is more important than ever.
By way of enhancing ease of use and accessibility to the portal, we have launched a HML Connect app, which marks a significant step towards better serving our customers and improving their property management experience.
Connect with your property management team effortlessly
Access the portal using any mobile device, anytime and anywhere
Enhanced security with improved account protection
An overall improved user experience
Access the portal via the app anywhere and anytime. You can download the app by scanning the QR code below or visiting the App Store or Google Play or click here.
HML CONNECT EXPLAINER VIDEOS
Watch our explainer videos to help guide you with setting up your account with ease, and learn how to make the most out of our app version of the portal to enhance your experience. Get started and quickly enjoy the benefits of HML Connect.
Video: How to use the HML Connect app
Video: How to register for the HML Connect app