HML CUSTOMER PORTAL
Our new online customer portal, HML 360, which is designed for owners and residents, has launched.
HML 360 is designed to significantly enhance our service delivery by giving our customers better access to information, providing new and effective ways of communication, and offering greater transparency in respect of what we do for you and your development.
If you are already registered to HML 360, you can access your account here.
A ONE STOP SHOP
GREATER CONNECTIVITY AND COMMUNICATION
Using HML 360, customers can view enquiries raised and track progress in real time. This is achieved through the portal’s intuitive and easy-to-navigate dashboard, at the click of a few buttons.
The portal is a hub of transparent information relating to your development, such as key building and leasehold documents, which are stored in one place, making it easy to retrieve safely and on demand. You never have to worry about your information being visible to anybody else.
Directors will have enhanced access to information, and a designated communication platform to assist you and your Property Manager to quickly and efficiently agree on solutions.
HML 360 provides greater connectivity within residential communities, through an online resident’s forum. Here, you can contribute to discussions and share your views with other residents on topics that relate to your block.
INFORMATION AT YOUR FINGERTIPS
MY PROPERTY
Information specific to your property and our services. View key building and leasehold documents safely and receive guidance on subletting, engaging contractors for work and selling your home.
REQUEST
Report any specific issues that you may have quickly using the ‘Request’ function. You can track open requests that you and other residents have raised and see when they have been resolved.
COMMUNICATION
HML 360 instantly opens up a seamless and efficient way to receive updates and communicate digitally between Property Managers, owners, leaseholders, tenants and contractors alike, with ease and speed.
FINANCE
This is for owners only. Have secure access to the latest budget, service charge account information and how to make payment.
MY COMMUNITY
Get advice on being a good neighbour or how to deal with antisocial behaviour. You can even raise posts for discussion with your neighbours.
GET IN TOUCH
Find details of your Property Management team and how to contact them. There is also the opportunity to provide feedback.
IMPROVING EFFICIENCIES
As your property management agent, we are continuously striving to improve the way in which HML operates and how we communicate with our 85,000+ leaseholders. HML 360 will enhance our service provision and make communication much simpler and more time-efficient for all.