One recent Sunday afternoon, a block (Mildmay Avenue) managed by our HML Victoria branch, unfortunately suffered from a severe water leak. There was no way of knowing whether this stemmed from the confines of the building we manage or from outside! This could only be established after a full evacuation had taken place, which is not the easiest of tasks! Consequently, there was no water available to any residents which as you can imagine is not the most ideal of situations. Our property manager assigned to this block was Stuart Attwood – senior property manager, marathon runner extraordinaire!

He was called to duty on Sunday afternoon via numerous calls and emails from both individual leaseholders and our out of hours service and spent the whole of his day on site – communicating to clients as well as the neighbouring housing association who also share the same water supply. After a late night on site, he returned first thing on Monday and spent a further six hours calming a lot of disgruntled clients, whilst making personal arrangements for the housing association to deliver additional bottles of water to his clients. After this he then attended an evening meeting at another one of his properties until 8.30pm!

To notify the Mildmay residents of the ongoing situation, correspondence was prepared by Stuart and on the Monday a member of the HML Property Management Assistant Team, George Smith, attended the property again where he personally delivered letters to all the flats working selfishly until 7pm. The situation ended on Wednesday morning when the building had their water supply fully restored.

Throughout this saga, Stuart remained calm and complaint free and took the whole situation in his stride. All this just before Stuart ran the London Marathon a few days later and completed the gruelling course, with a sprained ankle at mile 7 with an amazing £2,397.00 raised for Alzheimer’s Society.

We think he has more than earned his Senior Property Manager badge! What a hero.