Complaints Procedure

We pride ourselves on our customer service and whilst our staff are professional, polite and pro-active when it comes to your property management, we recognise that occasionally errors may occur or a dispute may arise.

Our aim is to take care of all your management matters and in all cases we go the extra mile to help resolve any dispute thrown our way in a friendly and effective way. However, in the very rare event that an informal solution can’t be found, it will be necessary to investigate the matter on a more formal basis.

In this event, we ask that we are notified as soon as possible after the incident (within 10 working days if possible) so that the matter can be investigated. We are then able to learn from these experiences and continuously improve our service to you.

All complaints are taken seriously and every effort will be made to deal with it promptly and professionally.

Download our Complaints Policy form to make a complaint and for more information regarding the procedure.