Business Development Team
Our dedicated new business team is based at our sister office in Croydon – 94 Park Lane. From here the experienced team of 10+ deal with all new business enquiries and will work closely with prospective clients to get an accurate understanding of their requirements, before producing a tailor made management proposal for consideration. We believe it’s essential to understand our clients expectations from the outset. Once appointed, we will take charge of all aspects of the handover process, relieving the clients of this task. From opening up bank accounts to preparing a service charge budget, we have procedures in place to ensure a smooth transition.
Once we’re confident that everything is running smoothly, new clients are allocated a property manager who will be responsible for the day to day running of their estates and be the main point of contact. The property manager is aided by a team of support staff, familiar with the estate and the local area.
Finance & Credit Control
Property managers work aside our in-house finance team to ensure processes are carried out in accordance with legislation and information contained within the lease.
This department is responsible for monitoring income and expenditure and identifying any arrears on the accounts.
Customer Services & Compliance
This division interfaces with the property management, legal and finance operations. It also oversees the performance management of the finance teams and management of our complaints procedure.
Technical & Facilities Services
The Technical & Facilities Services (TAFS) department is a team of specialists who provide a number of support services to the property management team. Also based in Croydon, they are on hand to carry out property inspections, handle Major Works (Section 20) processes and manage our in-house Out of Hours service.